In order to further enhance the relationships with customers, in March 2010, Toyota Vietnam implements a new customer service campaign in local areas nationwide in cooperation with all TMV’s dealers. This is also a gift to customers from Toyota Vietnam and our dealers on the occasion of the new year.

Not only stop at the number 20 of dealer in 23 Toyota authorized service stations nationwide, in current, TMV is trying our best to expand the dealer network to be stronger in next years to meet the demand of customers.

However, many TMV’s customers are far from TMV’s dealers. So that, in this campaign, TMV and our dealers will take the mobile cars to far provinces in the whole country, where customers have difficulty in deliver their car to the nearest Toyota dealer. During the visits to customers here, we will give a gift and change free oil to each customer buying TMV’s vehicle. Moreover, our skilled technicians will check the car and free consult to customers. In March, the program will be implemented in 10 provinces: Lang Son, Lao Cai, Ha Giang, Son La, Tuyen Quang, Quang Binh, Quang Tri, Quang Ngai, Gia Lai, Lam Dong.

Moreover, TMV also survey the situations of usage, current status of maintenance and repair of customers as well as their demands for the authorized services of TMV. Basing on that, TMV will have a plan to expand suitable network to meet the demand of customers.
 
The program is keeping on in other provinces in 2010.